Refund policy

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●Cancellation of Orders

We cannot accept any cancellation of an order under any circumstances after the order has been confirmed.

Please be sure to check the product details/condition/accessories/photos before placing your order.

 

●About Returns

We do not accept returns for any reason.

※We do not accept returns in the following cases

・When more than 2 days have passed since the arrival of the product.

・If the product has been used at least once after arrival

・When the product has been used even once after arrival.

・When the product has been damaged or scratched by the customer.

・In case of any other reasons by the customer (color, size, image difference in condition, etc.)

・Complementary color marks and other maintenance, etc. are present.

 

※We accept returns in the following cases

・Damage caused by shipping accident

・When you receive the wrong item.

(Please note that the customer is responsible for shipping charges when returning items.)

 

●Replacement due to defects in the product, etc.

Replacement is not possible for all one-of-a-kind items. Please understand this in advance.

※We may refuse all transactions with customers who are deemed to be malicious due to past transactions.

 

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*Please be sure to review this information if you are purchasing from within the EU.*

Our sales to the EU are limited to business customers (corporations and sole proprietors).

Therefore, the cooling-off period (right to withdraw from the contract) under EU consumer protection laws does not apply.

We appreciate your understanding. If you wish to make a purchase from within the EU, please complete the account registration process before placing your order.

We will verify the information you provide, such as your company name and VAT number, and will only conduct business with customers who can be confirmed as business entities.

When placing your order, please be sure to enter the following information:

・Company Name

・VAT Number

Please note that we cannot accept your order if you do not provide the above information. Thank you for your understanding.

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In order for all customers to enjoy a pleasant shopping experience, we ask for your cooperation.

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